Linda's Electric Quilters is committed to providing quick and useful support for your machine issues. This section of our website is devoted to providing as many resources as possible to assist you. Here are several types of support we can offer.
1) Self Help Videos.
We also have maintenance tips on our YOUTUBE channel. Click here to watch and subscribe to see new videos when they are released.
2) Request Technical Support
Email support- firstname.lastname@example.org
3) Telephone Support
LEQ Telephone support - 972-542-4000
Gammill Telephone Support- 1-417-256-5919
We recommend calling your local dealer for support 1st. They service your area and will be able to help you if you need in store service or a house call. Click here to see the nearest dealer location.
4) In Store Repairs and Assistance
All service repairs must be set by appointment to ensure a technician is available to service the machine, to confirm we have parts on-hand, and to confirm that a hands-on service is required. Call 972-542-4000 or email us for an appointment. You MUST have a scheduled appointment for all machine services. Machines cannot be dropped off without prior approval. Service appointments not on the schedule will have to be dropped off and depending on schedule it could take 2 to 3 weeks to fit the service in.
Essential Tune up- $175.00 plus parts
Trouble Shooting Labor- $95.00 hour plus parts (Min of 2 hour labor) - electrical, wiring, motors
Small Repairs- $95.00 hour plus parts (Min of 1 hour labor) - tension & timing
5) Traveling Tech Program (House Calls)
Our local McKinney Gammill Authorized Technicians are available - by appointment - for repairs. Currently the program encompasses a 100 mile driving radius from our McKinney Store - 200 miles round trip.
We also have two independent authorized technicians in our area. They are independent contractors and not employees for LEQ.
Jeff Prince- 918-576-9291 - Oklahoma Area
David Bone- 979-848-0378 - Houston Area
Pricing for service calls are determined by the following scale:
1 to 25 miles roundtrip $100.00 + $95/hour + parts * Min of 1 hour labor charge
26 to 50 miles roundtrip $125.00 + $95/hour + parts * Min of 1 hour labor charge
51 to 75 miles roundtrip $150.00 + $95/hour + parts * Min of 1 hour labor charge
76 to 100 miles roundtrip $175.00 + $95/hour + parts * Min of 1 hour labor charge
101 to 125 miles roundtrip $200.00 + $95/hour + parts* Min 1 hour labor charge
126 to 150 miles roundtrip $225.00 + $95/hour + parts* Min 1 hour labor charge
These service fees are only for machine service. These are not the fees for install or delivery of a machine or retrofit of any type.
Basic Essential TUNEUP- Travel charge listed above + $175.00 plus parts. ( timing, tension, checking switches, motor brushes, bobbin case, wheels, clean and sew off)
* Prices are subject to change without notice
Appointment times and availability of parts will be determined on a case by case bases. It is critical that any issues be described at the time the appointment is made to ensure proper and timely repairs.
The machine warranty DOES NOT cover labor or travel charges for this program.
6) Transporting your machine for service
It is very important to bring your machine head and carriage/crosstrack for every service appointment. Without your crosstrack, your machine will not be able to be fixed. Travel with your machine in the back seat of a car or the cargo area in an SUV. We do not recommend for you to transport in a trunk or in the bed of a truck. The machine needs to travel upright, just like it sits on the table. Please bring your bobbin, bobbin case, thread and project being quilted at the time of the problem. Please WATCH THIS VIDEO on how to transport a Gammill.
7) Machine moving service for customer moving or selling their machine.
Our technicians will move your machine for you within the state of Texas and Oklahoma. All prices are subject to machine type, distance, machine accessories and location of the pickup/breakdown to the set up location.
Vision/Plus Model- $900.00, plus mileage from McKinney, Texas to end location site. Hydraulics, machines upstairs, have to go thru lower level window or 14ft will have $100.00 additional fee each. Please call for complete quote at 1-800-893-2748
Statler- $1200.00, plus mileage from McKinney, Texas to end location site. Hydraulics, machines upstairs, have to go thru lower level window or 14ft table will have $100.00 additional fee each. Please call for complete quote at 1-800-893-2748
We are unable to move machines that are upstairs and have to go through an upstairs window to get out of location, unless customer provides the equipment and additional help. Machine moves will take 6 to 8 weeks to schedule in, so please plan in advance.
Note- Moving a customers machine does not include the technician servicing the machine. If you need service, this will need to be added on at time of scheduling to ensure the technician brings the correct parts to the machine move. We are not responsible for a customers machine working at time of move, without this service being added on.